Terms of Service

These terms of use (“Agreement”) set forth the legally binding terms for your use of the Site and Services. By purchasing logo design services, you are accepting this Agreement and you represent and warrant that you have the right, authority, and capacity to enter into this Agreement. 

This Agreement is between “The Designer”, Michelle Marin Design Studio LLC (DBA Michelle Marin) and the client purchasing the services.

ADDITIONAL FEES

Design Options ………….…….………………………………………………………..   $75/hour
If the client would like an additional logo design(s) exceeding what is included in their package, the client will be charged $75 per hour with a 3-hour minimum.  The number of hours needed to complete an additional design option will vary per project.

Revisions Delay …..……………………………………………………………………….   $50.00
Client must submit revision requests within 5 business days of receiving the logo options. A $50 delay fee will be charged otherwise.

Questionnaire Delay………..……………………………………..…………………… $50.00
Client must complete the logo questionnaire in its entirety within 10 business days of signing this contract. A delay fee of $50 will be charged otherwise.

COMPLETION TIME

The logo design starts when the client completes their questionnaire in its entirety.  Completion time may vary slightly per project based on the client’s responsiveness and the designer’s current workload.  The below completion times are for the initial logo design and do not include time for revisions.

  • Starter Package: 2-3 business days
  • Professional Package: 3-5 business days
  • Competitive Package: 3-5 business days
  • Absolute Package: 5-7 business days


REVISIONS

(a) Client must choose 1 logo option before requesting their first round of revisions
(b) Once the client has chosen a logo option, they may not select a previous option
(c) Client gets (2) rounds of revisions
(d) Upon receipt of logo, client has 5 business days (per each round) to provide designer with revision requests
(e) If the designer receives revision requests between 6-10 business days, a delay fee of $50 will be charged
(f) If the client does not submit revisions within 10 business days of receiving logo from designer, the client accepts the logo as is
(g) Client gets (1) revision form submission and an unlimited number of changes per form for each round of revisions
(h) A “change” is a minor modification to an existing design
(i) Changes to an existing design which fall outside the parameters of minor modifications are considered a “redesign”
(j) Designer has full discretion in distinguishing between a “change” and a “redesign”
(k) If the designer defines the change(s) as a redesign, the client will be charged for an additional logo option
(l) All revisions must be submitted via the revision form provided by the designer

QUESTIONNAIRE

(a) Client agrees to complete the questionnaire in its entirety within 10 business days of purchasing logo services and understands that no work will begin until its completion.
(b) If the questionnaire is received between 10-30 days of purchase, a $50 fee will be charged.
(c) If the questionnaire is not filled out within 30 days of purchase, the designer is released from designing the logo and moneys paid will not be refunded to the client.

CONTACT

The Designer is currently traveling and unable to conduct telephonic discussions.  Client agrees and understands that all communication will be via email.

CREDIT CARD AUTHORIZATION 

Client authorizes Michelle Marin to charge the same credit card used to purchase the client’s logo package for any additional fees including: additional logo options, additional changes, and delay fees.

REFUND POLICY

The designer guarantees client’s 100% satisfaction with their INITIAL logo design or their money back, minus the below service fee.  Service fee includes processing charges and discourages people from taking advantage of the designer’s services.

Starter Package Service fee: $50
Professional Package Service fee: $125
Competitive Package Service fee: $200
Absolute Package Service fee: $350

REFUND PROVISIONS:

(a) Refund requests must be made via email to [email protected]
(b) Client waives their right to a refund if they approve the initial design and/or request any changes done to it
(c) Client waives their right to a refund if the designer receives no communication from the client for more than 5 business days after completing the initial design
(d) Client waives their right to a refund if client has made any requests which are out of scope of 2D logo design and/or not sufficiently defined in the initial questionnaire
(e) If the client goes out of business or decides they no longer want or need a logo, they are not entitled to a refund

CHARGEBACK

(a) In the event the client does a chargeback, client agrees to pay all fees related to the charge back including, but not limited to collection fees and fees charge by the payment processing company.
(b) Client also agrees and understands that if a chargeback is made, they will be sent to collections to recoup all costs associated with the chargeback.

CANCELLATIONS

The designer may cancel the contract at any time for any reason.  If the designer elects to cancel the contract, a full refund will be issued to the client.

WARRANTY, OWNERSHIP, & INDEMNIFICATION

(a) Client guarantees that any elements (graphics, photos, designs, trademarks, or other artwork) provided for inclusion in the logo design are either owned by client, or that he/she has permission to use them. In addition, the client will hold harmless, protect, indemnify and defend the designer from any claim or suit arising from the use of such work.

(b) The designer guarantees that the work produced is original or properly licensed for commercial use. Before payment clearing, the designer retains ownership of all artwork.

(c) After full payment (including additional design options, additional changes, and delay fees) clearing for the project, full copyright is given to the client.

(d) The designer reserves the right to display and link to the completed project as part of the designer’s portfolio and to write about the project on websites, in magazine articles and books about graphic design.