Customer Support Form Inquiry 1Welcome2Project Info3Let us Help WelcomeGet in touch. We’d love to hear from you and support you any way we can!Name* First Name* Last Name* Email* Confirm Email* Company* Nature of Inquiry*Select most applicable…Technical Help with Client PortalLost my Password to Client PortalOther Project InfoEnter the details of your project below so we can help!Client Portal Username* Type of Project*Select most applicable…Logo Identity DesignWebsite DesignPrint DesignDigital DesignInvoice Order #*Date of Invoice* MM slash DD slash YYYY Technical Help QuestionsURL Where Glitch Was Detected* May we temporarily reset your password?*In order to see what you’re seeing and trouble-shoot the issue, it would speed things up if you would allow us to temporarily reset your password. (We’ll send you a link to reset your password after we debug the issue). Yes, the support team may temporarily reset my passwordDevice Used to view the Glitch* OS of Your Device (Include Version #)* Browser Used on Your Device (Include Version #)* Year of Your Device* Write a description of the glitch here…*Upload Screenshot or Video Play of the Glitch* Drop files here or Select files Max. file size: 50 MB. Steps*Step 1: Please clear your browser cache. Then close out all your tabs. Quit your browser. Then reopen your browser. We recommend using google chrome. Step 2: Simply right click the “login here” link in the email, then hit “copy link address”. Then open an incognito window, paste the url and login with the credentials in the last email we sent). Step 3: If the above still didn’t work check to ensure your browser has been updated to the latest version. And also try using a different browser and/or device to login. Clearing your browser cache will ensure you’re seeing the most up to date version of the website as old caches on your site may be showing an older version of the site. I’ve completed the above steps before sending this ticket.Password ResetHave you tried resetting your password?*You can reset your password via the link below. It will prompt you to reset your password. Then will email you instructions on how to complete the process. Reset Password Here.Yes, I've used the reset link and haven't received an email.No, I will use the reset link now!May we temporarily reset your password?*In order to see what you’re seeing and trouble-shoot the issue, it would speed things up if you would allow us to temporarily reset your password. (We’ll send you a link to reset your password after we debug the issue). Yes, the support team may temporarily reset my passwordOtherIs this a file request or question about your files?*Select most applicable…YesNoFinal FilesHave you logged into your client portal to find this info?*You can login to your client portal to access your files and access our file FAQ page. The FAQ page and brand guide has a full breakdown on how and when to use your final files.Select most applicable…YesNoSteps*Step 1: Please review your brand guide and our files instruction page for a full breakdown of your final files as well as answers to commonly asked questions –> FAQ page. Having issues opening the page? Follow steps 2-4 below: Step 2: Simply right click the link above, then hit “copy link address”. Then open an incognito window, paste the url and hit the enter key on your keyboard). Step 3: If the above still didn’t work check to ensure your browser has been updated to the latest version. And also try using a different browser and/or device to login. Clearing your browser cache will ensure you’re seeing the most up to date version of the website as old caches on your site may be showing an older version of the site. I’ve completed the above steps before sending this ticket.Let us know what you'd like help with…*
